“Everythingis fine, but we had a small problem getting your license…” – SharePoint Add In Error.


The above error occurs typically when you try to install an add-in from the SharePoint Store using the O365 Global administrator account.


  1. GoTo Office 365 Admin Portal.
  2. Under Users, Select “Active Users” and Add a user
  3. Make sure that you choose “SharePoint Administrator” as the role for the new user
  4. Now try to login to the site using the new user and add the app from the SharePoint Store.

The above had worked for me when I tried to add the Napa developer tool to the Dev site.


1,338 total views, 3 views today